By visiting www.moysesflowers.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.  This legal notice applies to your use of this website and to any correspondence between us and you. Please read this privacy policy carefully before using this website or submitting your personal data to us. Using this website or otherwise submitting your personal data to us / agreeing to submit your personal data to us indicates that you accept the terms of this Privacy Policy. This notice is issued by Moyses Stevens Limited.

This is to confirm that Moyses Stevens Limited takes the security and privacy of our customers and of users of this website very seriously. Please read the following privacy policy to understand how we use and protect the information that you provide to us. Any personal information provided to or to be gathered by www.moysesflowers.co.uk is controlled primarily by Moyses Stevens Limited

The type of information we will collect about you includes:

• Your Name 
• Address
• Phone number (including mobile number)
• Email address  
• Other information that we may need from time to time to provide services that you request of for market research purposes.

We will never collect sensitive information about you without your specific consent.

Our secure web server collects your domain name and your e-mail address.

Use of personal data
Your information will enable us to provide you with the services that you request and to process your order (including verifying payments). We may also use your personal information for market research and customer satisfaction purposes, and so that we can administer, support, improve and develop the services that we offer. We will naturally seek your consent prior to doing so. We may contact you from time to time to let you know of our various products and services which we believe may be of interest to you. We will not email you in future unless you have given us your consent (except for the purpose of confirming and fulfilling your orders, or as we have mentioned in this Privacy Policy).

Where you supply us with third party personal information so that we can complete a delivery to that third party, we will not use such third party personal information for any purposes other than to carry out the delivery except that we may contact such third parties in the future to check if they are satisfied with our services and ask if they are interested in receiving further information from us about our products and services.

We may share your personal information and the personal information of individuals to whom we are requested to deliver products with carefully selected necessary third parties whom we work with to provide services to you and who enable us to carry out our business (e.g. our delivery partner).

If we need to transfer your information outside the European Economic Area for uses other than to fulfill orders that you have placed with us, we will first obtain your consent.

Cookies

A cookie is a small information file that is sent to your computer and is stored on your hard drive. Some websites use cookies to remember users' email addresses or log on details. We do use cookies on our website.

We may use technology to track the patterns of behavior of registered and non-registered visitors to our site. This can include using a cookie which would be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings so as to not accept cookies. If you do this however, it may prevent you from accessing some parts of our site, including the purchase pages.

Every time you connect to our Website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you have looked at and which browser you use to view the pages. This information helps us to understand which areas of the site are of particular interest and which pages are not being requested. It also tells us the number of 'hits' on the Website.

Information that is collected via cookies is used in accordance with this Privacy Policy.

Your Payment Details
Our secure payment provider is Protx. Protx are compliant by law, with the PCI/DSS standards set out by the PCI (security standards council). This is the international standard for payment system security and their systems and organisation are regularly audited to protect these standards. Any personal information submitted on the Protx payment pages is entirely secure and not passed on to any third party. We do not have access to your payment card details as Protx keep these secure.

Customer Privacy
Under no circumstances will we disclose the sender’s details to the recipient, in line with data protection law, unless express permission is granted by the sender.

A good deal is gleaned from the content of the message, so bear this in mind when you create your message to send with your flowers.

Retention, storage and security of your information.
We do not keep your personal details for longer than we require for these purposes that we have mentioned. When we destroy or delete any of your personal information that we hold either electronically or on paper, we make every reasonable effort to do so in secure circumstances.

Please note that our policies on privacy will be overridden where we are required or permitted to disclose personal information under law or the terms of any court order.

We will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure. If we share personal data with third parties in accordance with this Privacy Policy, we will take all reasonable measures to ensure that such third parties also take appropriate security measures in relation to your personal data.

Checking your details
You are entitled to see the information that we hold about you. You may ask us to make any necessary changes to ensure that your information is accurate and kept up-to-date. If you wish to verify the details you have submitted to us, you may do so by contacting us using the contact details at the end of this notice. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy
Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, by email notification.

Unsubscribe
If you wish to choose not to to receive any marketing communications from us to you, please let us know at any time by emailing us on kate.dunlop@moysesflowers.co.uk and we will comply with your request.

Contact Information:
We are always pleased to hear from you. All comments, queries and requests regarding our services are welcomed.

You can send an email to: kate.dunlop@moysesflowers.co.uk or call us on 020 8772 0094 
Or write to us at: Moyses Stevens Limited, 20 - 22 Jaggard Way, London, SW12 8SG